Terms and Conditions
Our Terms and Conditions
1. These terms
1.1 What these terms cover. These are the Terms and Conditions on which we supply products to you. We reserve the right to amend these Terms and Conditions from time to time.
1.2 Why you should read them. Please read these Terms and Conditions carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss. If there is any uncertainty regarding the interpretation of these or more provisions of these Terms and Conditions, such interpretation shall be made in the spirit of these Terms and Conditions
2. Information about us and how to contact us
2.1 Who we are. We are Zozimus Active Limited a company registered in England and Wales. Our company registration number is 11929748 and our registered office is at The Barley Barn South, Wickham Hall, Hadham Road, Bishop’s Stortford, Hertfordshire, CM23 1JG.
2.2 How to contact us. You can contact us by writing to us at email@example.com and at our registered office.
2.3 How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
2.4 "Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails.
3. Our contract with you
3.1 How we will accept your order. No contract for the sale of any product will exist between you and us until we accept your order by shipping the product to you. The price of any item is not guaranteed until the item has been shipped to you. When this happens we will confirm our acceptance of your order by sending you an email.
3.2 Your agreement to us. You warrant that all details you provide to us for the purpose of ordering or purchasing goods are true, accurate, current and complete in all aspects, and that the debit or credit card you are using is your own and that there are sufficient funds in your account to cover payment of the products ordered.
3.3 If we cannot accept your order. If we are unable to accept your order, we will inform you of this and will not charge you for the product. We reserve the right, for whatever reason and in our sole discretion, not to accept an order and therefore not to confirm the order. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.
3.4 Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
4. Our products
4.1 Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.
4.2 Product packaging may vary. The packaging of the product may vary from that shown in images on our website.
4.3 Price. We are entitled to change prices and correct any errors. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that where the product's correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product's correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order.
5. Providing the products
5.1 Delivery costs. The costs of delivery will be as displayed to you on our website. For delivered outside of the United Kingdom, any import duties are for the account of the customer. The customer should be aware of any import duties regulations in his/her country prior to ordering. We have no control over this and cannot be held responsible for it.
5.2 When we will provide the goods.
(a) As soon as possible after an order has been accepted via the Zozimus website, the products will be offered to our courier service. Our courier will then deliver the package of product(s) to the address indicated by you the customer.
(b) Delivery times given to you the customer in writing are indicative and not binding.
(c) The delivery time starts from the moment we hand over the package to our courier.
5.3 We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay.
5.4 If you are not at home when the product is delivered. If no one is available at your address to take delivery and the products cannot be posted through your letterbox, the courier service will leave you a note informing you of how to rearrange delivery or collect the products from a local depot.
5.5 When you become responsible for the goods. A product will be your responsibility from the time we deliver the product to the address you gave us or you collect it from the local depot.
5.6 When you own goods. You will own the product once we have received payment in full.
6. Rights to end the contract
6.1 You can always end your contract with us. Please refer to our Refund Policy which will form part of these Terms and Conditions. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it and when you decide to end the contract:
(a) If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the product repaired or replaced or to get some or all of your money back). If the delivered products do not meet your expectations as a result of breakage, fault or damage you shall notify us within 48 hours after receipt of the products. If Zozimus has not received a complaint within this period of 48 hours, it is deemed that the delivery was in accordance with the order.
(b) If you have just changed your mind about the product, please see our Refund Policy. You may be able to get a refund if you are within the cooling-off period, but you will have to pay the costs of return of any products;
6.2 How long do I have to change my mind? You have 30 days after the day you (or someone you nominate) receives the goods. To end the contract with us, please complete the form included with the products and post it to us at the address on the form.
6.3 When we will pay the costs of return. We will pay the costs of return if the products are faulty or misdescribed.
6.4 How we will refund you. We will refund you the price you paid for the products including delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below.
6.5 When your refund will be made. We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind then your refund will be made within 14 days of your telling us you have changed your mind.
7. If there is a problem with the product
7.1 How to tell us about problems. If you have any questions or complaints about the product, please contact us. You can email us at firstname.lastname@example.org.
7.2 Summary of your legal rights. We are under a legal duty to supply products that are in conformity with this contract. Nothing in these terms will affect your legal rights.
8. Other important terms
8.2 We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation.
8.3 Nobody else has any rights under this. This contract is between you and us. No other person shall have any rights to enforce any of its terms in respect of our guarantee. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.
8.4 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
8.5 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
8.6 Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.