What is your returns/exchange policy?
If you order a product and it's not suitable, don't worry, we have a flexible returns and exchange policy. Our returns policy is 30-days, which means you have 30 days after receiving your item to request a return or exchange.
To be eligible for a return/exchange, your item must be in the same condition that you received it, unworn and unused, with tags, and in its original packaging. Socks can not be returned.
We only offer refunds onto the original payment method used to make the order. We will refund the purchase amount within 14 days of receiving the return.
How do I return an item?
1. To return/exchange an item, carefully complete the returns slip that is included in your package. This form will ask you to say whether you want a refund or exchange. Returns are at your own expense unless the goods returned are faulty.
2.Enlose the returns slip with the unwanted products in the reusable Zozimus mailing bag.
3. Please return your item to Zozimus, PO Box 10948, Mansfield, Nottinghamshire, UK NG18 9LS.
4. Take the package to the post office and return via Royal Mail. We recommend that you retain the proof of purchase as we cannot accept any responsibility for items lost in the post.
You can always contact us for any return questions at firstname.lastname@example.org
What happens if I have requested a refund?
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method or an exhange will be processed and sent out to you. Please remember it can take some time for your bank or credit card company to process and post the refund too, but we will do our bit within 14 days of receiving the return.
What do I do if I receive an item that is damaged?
Please inspect your order upon reception and contact us (email@example.com) immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.